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- aaabbbsss, on 11/03/2008, -1/+72I personally enjoyed the happy ending to the story. It goes to show that there are people who care in this failing company. I feel sorry for them having to endure the negative stereotype of a "Circuit City employee". I for one am an ex-CC employee and am very aware of the problems within this company. But my employment there was some of the happiest years of my life. Our store was a family and cared both about ourselves and the customers who came in. Unfortunately, every store or employee can't say the same. Such a shame and waste.
- mikelieman, on 11/04/2008, -2/+10The real question is : "How much missing inventory did the mispriced item conceal".
I'd say roughly ten grand worth of stolen merchandise.
Why would the Manager and D.M. collude to conceal inventory losses?
Maybe the local police should have been called.- cawpin, on 11/04/2008, -4/+1I price mistake like that doesn't hide anything unless somebody actually buys it for the $10k. I doubt that happened.
- BoneheadFarker, on 11/04/2008, -0/+8@cawpin
Actually, if they had $1,000,000 worth of inventory in their computer before the theft, they'd still have $1,000,000 after the price change of one item to $10,000. By the time anyone notices, it'll be too late to point fingers. Well...that is if the thief was smart enough not to use his login to make the price change...
- tachistoscope, on 11/04/2008, -0/+1I enjoyed my experience working there, overall, save for the fact that our store liked to play "musical chairs" with management.
If you could prove yourself, number-wise, at our store, you were given your own to manage. That store's previous manager? Demoted to one of our lesser-trafficked stores.
In my one year there, I had five different store managers, eight different supervisors and a whole heck of a lot of miscommunication.
I wonder if it's one that's going to be on the chopping block. - deadapostle, on 11/04/2008, -6/+1Circuit City hires people to post favorably in Circuit City threads.
- MarkOfTheDead, on 11/04/2008, -0/+1Give me a ***** break.
- raynar, on 11/04/2008, -2/+1saving yet another nerd from standing in his living room with a plastic guitar pressing colored buttons..
- Eslamicolt3, on 11/04/2008, -1/+1I kept waiting for a punchline.
- mikelieman, on 11/04/2008, -2/+10The real question is : "How much missing inventory did the mispriced item conceal".
- pcslugster, on 11/03/2008, -0/+43The end = good business.
- insaincain02, on 11/03/2008, -4/+54I see why 155 stores closed
- shutaro, on 11/03/2008, -5/+6I see what you did there.
- angrykeyboarder, on 11/03/2008, -1/+6What did they do?
- vilago, on 11/04/2008, -5/+3no one ever gets this.
http://www.urbandictionary.com/define.php?term=I+s ... - FastZ, on 11/04/2008, -0/+3I never really got the "i see what you did there" thing and now that vilago posted his link above, I know why, it's ***** stupid.
- hello3u, on 11/04/2008, -0/+1Too bad they don't sell laptops. Oh wait...
- mywhitenoise, on 11/04/2008, -3/+2And good riddance. I hate Circuit City more than I hate Best Buy....more than I hate Wal-Mart. At least I can rip off Wal-Mart by scamming their incompetent employees.
- Elranzer, on 11/04/2008, -0/+3It was funny the first time it was ever said, on Family Guy, but the 14 year olds on 4chan and Digg killed it (like they do to everything).
- djlaptop, on 11/04/2008, -0/+0Or why the stock price is like 25 cents. This company won't make it another year.
- shutaro, on 11/03/2008, -5/+6I see what you did there.
- fszymanski, on 11/03/2008, -0/+13I worked as a firedog tech for there new concept stores. They call these stores "The City" which is focused more on customer service then anything else. In my case we went out of our way to help customers with there problems and make sure they would come back to the store. I have seen many errors like this but most of them are fixed right away to keep the customers happy. I havnt worked for ccity for about 4 months now because of decreasing hours and stores closing.
- Matt2k, on 11/04/2008, -0/+3There's good people at any large store. It sounds like Circuit City needs to weed out the problems from the top-down, rather than the other way.
- nextekcarl, on 11/04/2008, -0/+1I know nothing about CC, but frequently when I see a case where that needs to done but isn't being done it is due to someone being "protected". Either because of friendship, or more frequently because of nepotism.
- Matt2k, on 11/04/2008, -0/+3There's good people at any large store. It sounds like Circuit City needs to weed out the problems from the top-down, rather than the other way.
- angrykeyboarder, on 11/03/2008, -9/+8There is nothing I want badly enough to shop at Circuit City. If everyone else is sold out on the product I want, I'll wait.
I wouldn't go to Circuit City even if they were giving everything away.- cawpin, on 11/04/2008, -3/+3Do you shop at Best Buy? Circuit City always has been and always will be far better than the Worst.
- Matt2k, on 11/04/2008, -0/+13It's just a store, man. I mean I'm glad you have firm lifestyle principles and all, but perhaps this is excessive
- STARTSOMETHING, on 11/04/2008, -3/+3Thanks for helping the economy. If more people where pissed like you, we would be selling chickens, for cows milk.
- raynar, on 11/04/2008, -0/+1give barry a few months, he'll get us there.
- teethandeyes, on 11/04/2008, -0/+4You lie.
If Circuit City was giving everything away you would totally go there.
If you say you wouldn't, you are an idiot, because who doesn't want free electronics?
- pistonhonda, on 11/04/2008, -0/+34Hey, I'd stand in Circuit City for an hour for a free Guitar Hero set.
- card51short, on 11/04/2008, -0/+1you're a much braver man than I
- syumbul, on 11/04/2008, -10/+5Circuit City Rules
- rossnyc, on 11/04/2008, -5/+5I hate Circuit City...last time I was there they insisted/begged me to buy Monster Cables for an HD receiver I was looking at. Never went back. Never will.
- TTURabble, on 11/04/2008, -0/+5Never go to a Best Buy then.
- rossnyc, on 11/04/2008, -0/+2Yea I hate best buy too...normally shop online or at B+H in NYC (great store btw).
- VinnieDaMac, on 11/04/2008, -4/+3Never go to a retail store then.
- STARTSOMETHING, on 11/04/2008, -3/+10A salesman, trying to sell you something. Are you serous?
- bob1029, on 11/04/2008, -0/+4Ive actually had more trouble with the 2" diameter super braided cloth/gold plated/kevlar "premium" cables then the free ones that come with your directv reciever. Try routing a monster cable around tight bends and through conduit. Its like trying to shove a coat hanger through reinforced concrete.
Also, ive seen the intense tensile strength of monster cables break the ***** HDMI ports off recievers when they are pulled out to be worked on.
Anyone who tries to tell you that the 99c amazon.com generic cheap-ass cable is inferior to the $259 Super-Goddamn-Awesome Monster Cable is either a nut-job HT enthusiast or a retail salesperson.- rossnyc, on 11/04/2008, -0/+3Yea, digital is digital...I buy 5$ hdmi cables. Sure, the monster cables may be thicker and might survive a hurricane better but there is NO difference in picture.
- Coffeedemon, on 11/04/2008, -1/+5I don't know what kinds of stores you guys shop at or how spineless some of you seem to be... I've been asked on a half dozen occasions if I want the extended warranties or the expensive cables and it goes something like this:
"we offer an extended warranty for this item... it costs X dollars"
"I'm fine, thanks"
"Ok, your total will be X dollars. Thank you, have a good day"
takes about 30 seconds. Other times I read the signs at the cash about the warranties, the clerk assumes I can read and make up my own mind and doesn't bother to offer me the warranty because I did not ask.- rossnyc, on 11/04/2008, -0/+1Different scenario I was in...
Like I said, the guy was practically begging me to buy the monster cables...he showed me 3 or 4 different types of monster cables, each more expensive than the other, and each (as they got more expensive) he promised to give a better signal than the other, less expensive cable. I said "digital is digital, there is no difference, I can get an hdmi cable online for 5$"...he pleaded with me that I was wrong. I didn't feel like arguing...that's when I decided I would never go back.
So, either he was misinformed/untrained or he worked on commission and was being slimy.
- rossnyc, on 11/04/2008, -0/+1Different scenario I was in...
- TTURabble, on 11/04/2008, -0/+5Never go to a Best Buy then.
- digitaldivinci, on 11/04/2008, -0/+17I can't wait until a company wrongs me so I can get free stuff..
- djlaptop, on 11/04/2008, -2/+0It happened to me two nights ago. Domino's gave me the wrong pizza...45 minutes later I had two pizzas for the price of one. I love being wronged by companies (so long as they don't kill me).
- absameen, on 11/04/2008, -15/+10IT'S OVER 9000!!!
- tachistoscope, on 11/04/2008, -3/+3I don't think that they *could* have marked it down.
I recall an issue, at one time, when I was trying to price-match a laptop that was far cheaper on our website than in our inventory, and it would not let me go past --if I recall correctly-- a $500 difference in price.
Ended up having to mark it down as much as possible and then give a gift card for the remaining amount.
Why such a wild discrepancy? It was some sort of outlet price on an Acer that someone from India had flown here to get.
Nothing entirely out of the ordinary given our store's location.- OriginalPinkDog, on 11/04/2008, -0/+0Couldn't you have rung it up as miscellaneous and then submitted the whole mess to the higher-ups to sort out, as far as inventory, etc., go?
- getbusyliving, on 11/04/2008, -18/+1Damn republicans have ***** ***** up again. So sad.
Obama 08- mikbunn, on 11/04/2008, -0/+2Huh?
- slyzxx, on 11/04/2008, -6/+1it wouldnt look bad it would screw up their shrink, they had the right to refuse a sale if they wanted too.
- imautobot, on 11/04/2008, -3/+1I began boycotting Circuit City after they fired employees only to offer them re-hire 6 months later at lower salary. Worst business decision ever! The fact that this guy got a free copy of the game out of this customer service NIGHTMARE isn't going help the company at this point. Nothing short of Godly intervention will.
- wtfhaxorx, on 11/04/2008, -2/+10I don't pay 100$ for broken instruments, let alone 10,000
- mike17032, on 11/04/2008, -2/+5Before you bury Wtfhaxrox, take a look at some of the issues people are having with the Drums.
My set was so insensitive that it wouldnt register most of the hits. They have a piece of software you can use to "tune" them, but it requires windows.
I dont run windows, and I sure as ***** wasnt about to drag all my stuff over to someones house that did. So back my set went. - the2989, on 11/04/2008, -1/+2That's what I heard as well, one of my friends picked up the complete edition with the drums, and you have to POUND the things like you're playing an actual set. It's pretty loud too.
- mike17032, on 11/04/2008, -2/+5Before you bury Wtfhaxrox, take a look at some of the issues people are having with the Drums.
- bob1029, on 11/04/2008, -3/+5As a former employee of CC, I can attest to management's retarded concept of how the company actually makes money. You see, at CC, Joe the Manager believes that if the system lists an item for $9999.99 (intangible or criterion), when it should actually be priced at $50, and they perform a price drop to that price then the company takes a "hit" for $9949.99. You also have the managers who tell you or believe that they cant price adjust past a certain point. THEY ***** CAN. If one were so inclined to do so, an item could be dropped to $.01. Granted it will show up as a discrepancy...
This BS is ENCOURAGED by the same district managers who come back to the customer with "omg i cant believe manager so and so would say that, we here at circuit like to provide a friendly and simple shopping experience, etc etc"
Long story short, buy all of your ***** online and stop feeding these clowns.- gametavern, on 11/04/2008, -2/+2Former is right, probably got fired for not knowing what the hell you're talking about.
- Cyrus042, on 11/04/2008, -0/+3Actually, management is worried about the margin numbers. You have gross sales, and you have margin. So taking off 9810 dollars, (although its TOTALLY APPROPRIATE) would show up as loss of 9810 in margin in their end of day sales report, and would hit the store at the end probably showing that they were not making their goal.
It just looks bad for management and unfortunately this is the measure by which stores are judged. The manager took some of the right steps but failed to execute the right plan. He should have sold it at the right price, then got on the phone to make sure that the database was corrected so that his store was not negatively impacted on margin. - bob1029, on 11/04/2008, -0/+1Yes, I realize that this screws up reports and makes it look like stores are under performing, but everyone seems to miss the overall point. If you don't take the money from the customers and alienate them, then in the end the COMPANY makes jack *****, and you lose a customer. CC doesn't make magical dollars simply by hitting budgets and imaginary goals. You have to take cold hard cash from the customer or you will fail. All it takes is for someone at corporate to click a few buttons and enter some numbers in the database to completely reverse the problem. Sell the goddamn product at the correct price and let the higher ups sort out the issue.
- TritonX, on 11/04/2008, -7/+3Their repair service also suck, is one month normal to repair an Xbox?
- newsboys, on 11/04/2008, -3/+1Circuit City does an "Unbeatable Price Guarantee" Why not just buy it, and then price match it with the nearest Bestbuy and tell them to shove it? You get it for Bestbuy's price -10%. Then they can really 'take a hit'
- ldkronos, on 11/04/2008, -4/+1Actually, circuit city's policy is here: http://www.circuitcity.com/ccd/lookLearn.do?edOid= ...
"Find a lower advertised price from another local store with the same item in stock, and we'll gladly beat their price by 10% of the difference"
Lets see. $10000.00 - $189.99 * 10% = $981. So, either you get the game for free, or they give you the game plus they PAY you $791.01 - zman1117, on 11/04/2008, -0/+1See, but he couldn't find it in stock anywhere else. So, no.
- ldkronos, on 11/04/2008, -4/+1Actually, circuit city's policy is here: http://www.circuitcity.com/ccd/lookLearn.do?edOid= ...
- internetcoward, on 11/04/2008, -0/+10At least it had a happy ending resulting in free video games. Most people just get screwed.
- squirrelza, on 11/04/2008, -0/+1Can someone explain why it would look bad to mark it down to the correct price?
- deadapostle, on 11/04/2008, -3/+2Because nobody in the store knows how to change prices, so it would look bad when they had to call corporate office to ask them how to do it.
- maleficdog, on 11/04/2008, -0/+7The item was being sold in store for 10,000$, (the price tag wasnt updated in their database on the day of the release date due to a glitch, so that was the actually retail price at that time). In order to sell it for the good price while it's still worth 10k$ in their system, they would have to make the customer a 9800$ rebate. Now let's suppose there's approximatively 100 GH world tour games in the district, and that 100 customers wants to buy it. That egals a 980 000$ deficit for one sale day only. They simply couldn't give him that rebate as it would've severely messed up the whole district sale numbers. So the only thing they could do was to wait until the price got fixed in their system.
sorry for the grammars errors, tried to explain it as best as I could :P- squirrelza, on 11/04/2008, -0/+2Yeah that's what I thought. I just didn't understand it was that hard to get the price changed in the database...
- jer21, on 11/04/2008, -0/+1It's usually not that hard to do, just a lot red tape to go through.
- hydroplane, on 11/04/2008, -2/+3About the same thing happened when I went to CC to buy Force Unleashed on the release date. All the employees were sitting on their asses jibber jabbering. When I asked them where the game was, the employee told me it was going to be released the next day, despite what their and every other advertisement showed. I wanted to force push the idiot through a rack of overpriced dvds. Crash and burn Circuit City, thats what you get for hiring bottom feeders.
- rrife, on 11/04/2008, -5/+6What about the price match guarantee....aren't they supposed to give 110% of the difference in the price. So the difference between Walmart and CC's price is $9811, so after the price match guarantee of $10,792.10 they'd owe the buyer $10,603.10.
- ldkronos, on 11/04/2008, -3/+2Ummmmm, no. The policy isn't a 210% price match guarantee. You'd get $791.01
- rrife, on 11/04/2008, -0/+2Ah, that's right you're since you're technically paying $10k, but they're giving $9811 off the price to match the competitor's price, but they'll also take another 10% of the $9811 ($981.10) off the matched price, so you'd have to pay $189 - $981.10 = ($792.10).....hardly worth the drive to my local CC.
- ATLien74, on 11/04/2008, -0/+4Haha, I'd like to see how that would play out! :-) Maybe that's why the corporate guy was so quick to just GIVE him the game for free.
- ldkronos, on 11/04/2008, -3/+2Ummmmm, no. The policy isn't a 210% price match guarantee. You'd get $791.01
- gametavern, on 11/04/2008, -7/+2Here's how Circuit City works. Having worked there for years. They put items in the system before the release date, and they mark it up to $10,000 so employees don't sell it until it's release day. Obviously someone screwed up and put it on the sales floor before they were supposed to. Circuit city doesn't sell stuff always on the "ship" date of a game, but rather when the Ad says it is available. You guys are sensationalist gullable consumers if you believe this article.
All the employee should have said is "we're sorry, we made a mistake in putting this on the floor, and the system won't let us sell it until tomorrow" which is almost assuredly what it was.- OriginalPinkDog, on 11/04/2008, -0/+1Did you read the whole article?
- SimonSociopath, on 11/04/2008, -1/+9consumerist is such a ***** ***** hole of crybabies looking to whine over anything possible. if i could kick anyone on the internet in the testicles, it would be every user of consumerist.
- InfernoX, on 11/04/2008, -0/+5Totally agreed, bunch of whiners who expect retailers to suck them off.
- InfernoX, on 11/04/2008, -0/+5Totally agreed, bunch of whiners who expect retailers to suck them off.
- icodebot, on 11/04/2008, -0/+4Why all the hate for CC? In my experience they have not been any better or worse than any other electronic retailer. There is one near my house that I visit now and then, and I'd hate to see them go under. CompUSA was right next door to them, they closed, and now the store has sat empty with a for lease sign on it for the last year. With the current state of the economy it does not take too much imagination to see the same thing happening to CC. If they go under there will be less competition in the market place (read higher prices for you), and even fewer jobs in an already weak economy.
- mywhitenoise, on 11/04/2008, -1/+1You know why I hate them? Because they pull the bait-and-switch tactic more than any other retailer I know.
You know those "guaranteed to be in stock after 2pm or you get a $20 gift card" deals? Yeah, I've tried that 3 times...each time they made some ***** excuse why they didn't have it in stock "our trucks were delayed", "we sold all our copies" (*****, in 2 minutes?), "the game is coming out tomorrow".- raynar, on 11/04/2008, -0/+1so...did you get your $250?
Hell, call from the parking lot and if they try and bait you, walk in and see what they do.
- raynar, on 11/04/2008, -0/+1so...did you get your $250?
- mywhitenoise, on 11/04/2008, -1/+1You know why I hate them? Because they pull the bait-and-switch tactic more than any other retailer I know.
- swings1940, on 11/04/2008, -0/+1Dude, they are closing 155 stores and trying to change the lease on the other ones. I would protect my job by making margins, gains, etc... look better. Relax say "shoot" and go to another store.
- primaldefense, on 11/04/2008, -0/+2Dugg because of the happy ending.
- raynar, on 11/04/2008, -0/+1i thought you paid more for those
- ATLien74, on 11/04/2008, -0/+1Man I always have to deal with some dumb ***** like this whenever I go to Wal-Mart to buy a game on launch after midnight. They always try to lie to me and say "Oh uhh, the truck hasn't gotten here yet, uhhh it will probably be here in the morning... try back tomorrow." That is a straight up LIE!!! They always have games in stock, usually days sometimes a week before release so that it can be sold at 12:01am on release day. I ALWAYS have to demand to speak to a manager to get some lazy ass employee to just walk back to the ***** stock room and get the ***** game. It is so annoying!
Next time I have to go through this crap, I'm Corporate Email Carpet Bombing Wal-Mart!!!- ATLien74, on 11/04/2008, -0/+1Update: I just went to GameStop to pickup Tom Clancy's EndWar which came out today. The UPS guy was just leaving when I came in, and I saw the Manager had just finished stacking boxes. I asked him if they had EndWar and he told me "no, probably tomorrow". I said "well what's in the boxes then? It's supposed to be out today", he said "it's probably in there but it won't be in the system until tomorrow". I said, "dude, so you can't just go over there and count them right quick, scan one and enter it in the system so you can sell it to me?" he just said the same thing again, "it won't be in the system until tomorrow". WTF?!! I just told him to nevermind, I'll just take my business elsewhere.
- skrilled, on 11/04/2008, -0/+1Dugg because of the happy ending as well
- notninja, on 11/04/2008, -0/+1The "number" system has to end. If you didn't get good numbers, it would affect your bonus. I work at GameCrazy and we went by a "number" system. Now its been changed to make sure that the store looks good, is clean and provides the best customer service. The major big box stores have to stop going by the "number" system.
- bisforxbeauty, on 11/04/2008, -0/+5THIS GUY'S A LIAR!
"I came to Circuit City hoping to purchase Guitar Hero: World Tour Complete Band Set for my wife's birthday."
A likely story!!!- AtraNoxVII, on 11/04/2008, -0/+2Lol. Shenanigans.
- AManWithNoName, on 11/04/2008, -2/+1Circuit City will be out of business soon enough. They've made one screwup after another over the past few years, and they still have worse selection and prices than Best Buy, much less online electronics stores. The only people who still shop there are old people who remember when Circuit City was nothing more than an oversized radioshack.
- doshindude, on 11/04/2008, -0/+3You could always just buy Rock Band 2 and that would resolve all issues.
- ZenMojo, on 11/04/2008, -1/+1Coincidentally, this is the same story that describes my Financial Aid limits in grad school. Except I had to start giving blood because my school screwed up. (Free tuition would have been ***** awesome, though.)
- skulczyk, on 11/04/2008, -1/+0I went to CC to buy Fallout3. The ad on TV said you get a $10 gift card when you buy it on the release day. I went there, they didn't have it. I said it's the release day and you advertised on TV. Nobody knew about it, they checked the system and it said it should be in the game section. One of the guys said "We just got a shipment of something last night, come back tomorrow maybe we'll have on the shelves then", I answered "I'll just go to Best Buy"... sure enough Best Buy had it and I bough it there.
- khyberkitsune, on 11/04/2008, -1/+1Coincidentally, this deals with MEMPHIS.
I moved out of that hellhole for a REASON. Watch the corruption of Herenton at work, you'll see where CC *OBVIOUSLY* gets it's business practices from. - godsponge, on 11/04/2008, -0/+1I have honestly had nothing but good customer service and have nothing negative to say about Circuit City. If I've ever had a problem, they've always gone further than was necessary to fix those problems. BTW I'm talking about the store in Huntsville, AL. Can't say anything about other stores.
- fox2319, on 11/04/2008, -0/+2Odd one this, usually I'd digg something like this to point out the poor customer service but, in this case at least, they came through.
- Sisyphus9, on 11/20/2008, -0/+1I'm glad that the regional rep had the common sense and decency to actually call this guy. I've had a ton of bad experiences with companies like Amazon, Best Buy, and Radio Shack about on par with this, and have stopped shopping there because of the ***** responses I've received from Customer Service. Looks like that guy is on the ball. Dugg.
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